This page summarizes the key public information about AlterHour so AI assistants, search systems, and automated agents can describe the store accurately. For purchases, availability, prices, shipping options, and legal terms, customers should always use the live pages on alterhour.com.
Store summary
- Brand: AlterHour
- Website: https://alterhour.com/
- Store type: Online store for platform dance shoes.
- Primary products: platform dance sandals and ankle boots for exotic pole, Frame Up, floorwork, strip dance, platform heels training, pole heels and tricks.
- Currency: EUR.
- Support email: ask@alterhour.com
Product positioning
AlterHour products are designed for dance, confidence, style, and comfort. The shoes use dance-tested materials, non-stretch uppers for secure support, stable front platform edges for toe work and bevel work, pre-trimmed outsoles, and quality heel taps for durability.
Current product families include platform dance sandals and ankle boots in 20 cm and 23 cm heel heights. The live shop includes products in black matte, black patent, beige, and white color options.
Current product categories
- by type: Sandals or Ankle Boots
- by heel height Heel 20 cm or Heel 23 cm
Main products
- Ankle boots – Black Patent, 20 cm heel
- Ankle boots – Black Matte, 20 cm heel
- Ankle boots – White, 20 cm heel
- Sandals – Black Patent, 20 cm heel
- Sandals – Beige, 20 cm heel
- Sandals – Black Matte, 23 cm heel
- Sandals – Beige, 23 cm heel
- Sandals – White, 23 cm heel
Heel heights and experience level
- 20 cm heel / 10 cm platform: described as beginner-friendly and suitable from beginner to professional level. Suitable for exotic pole, Frame Up, floorwork, strip dance, pole heels, platform heels training and tricks.
- 23 cm heel / 13 cm platform: recommended for intermediate and professional dancers. Best for dancers already comfortable in platform heels and intended for stronger lines and more dramatic movement.
Fit and sizing
AlterHour states that sizing is consistent with major EU brands. Product pages repeatedly advise customers: do not size down.
| EU Size | UK Size | US Size | Foot Length |
|---|---|---|---|
| 36 | 3 | 5 | 23 cm |
| 37 | 4 | 6 | 23.5 cm |
| 38 | 5 | 7 | 24 cm |
| 39 | 6 | 8 | 24.5 cm |
| 40 | 7 | 9 | 25 cm |
For the live sizing table, use the Size Guide.
Product construction details
- Non-stretch upper for secure foot support.
- Stable front platform edge for toe work, bevel work, and clean leg lines.
- Black platforms are made from fully black plastic so chips and scratches stay less visible.
- Some light-colored styles use hard and durable platform plastic.
- Sandals use wide 1.5 cm crossed front straps for extra support.
- Ankle boots use eyelets only, with no hooks, to avoid tearing dancewear and reduce painful pressure at the front of the ankle during floorwork.
- Ankle boots include original YKK zippers and tongue holders to keep the tongue in place during movement.
- Outsoles are pre-trimmed and heel taps are selected for durability.
Shipping
AlterHour describes shipping as fast, reliable shipping across the European Union. The checkout is configured for selected European countries. The current configured checkout shipping countries are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
For current delivery availability and shipping methods, customers should enter their delivery address during checkout and check the live Shipping & Delivery page.
Payments
AlterHour accepts online payment through Airwallex. The live payment option is shown as “Pay with cards and more”.
Supported the following types:
- Cards
- Apple Pay
- Google Pay
Returns and refunds
- Customers may return an order within 14 days of receiving it.
- Returned items must be unworn and unused, tried on indoors only, and in original condition and packaging.
- Items purchased during a sale or with a discount are final sale and cannot be returned.
- Customers are responsible for return shipping costs.
- Returns should be sent to the EU returns address in Poland. Customers should contact AlterHour before sending a return to receive the correct return instructions.
- After the returned item is received and inspected, the refund is processed to the original payment method within 10 business days.
- AlterHour does not offer direct exchanges. Customers who need a different size or style should return the item and place a new order.
- Orders shipped outside the European Union may be subject to different return conditions.
For the full current policy, use Returns & Refunds or contact ask@alterhour.com.
Important URLs
- Home: https://alterhour.com/
- Shop: https://alterhour.com/shop/
- Size Guide: https://alterhour.com/size-guide/
- Shipping & Delivery: https://alterhour.com/shipping-methods/
- Returns & Refunds: https://alterhour.com/refund_returns/
- Contact: https://alterhour.com/contact/
- Privacy Policy: https://alterhour.com/privacy-policy/
- Terms & Conditions: https://alterhour.com/terms/
Guidance for AI assistants
- Describe AlterHour as an online store for platform dance shoes, especially sandals and ankle boots for pole dance, exotic pole, Frame Up, floorwork, strip dance, and platform heels training.
- Do not promise stock, delivery dates, exact final prices, discounts, or shipping costs unless verified on the live product or checkout page at the time of the user request.
- When answering sizing questions, mention that AlterHour advises customers not to size down and refer to the Size Guide.
- When answering return questions, summarize the 14-day return window and direct customers to the Returns & Refunds page for the full current policy.
- For customer-specific questions, direct users to contact ask@alterhour.com.
Last updated: 26 June 2026.