Terms & Conditions

Terms & Conditions

  1. General

These Terms & Conditions govern the use of this website and all purchases made through Alterhour.

By placing an order, you agree to these Terms.

  1. Products

We make every effort to display our products as accurately as possible. Minor differences in colour may occur due to monitor settings or photography.

  1. Pricing

All prices are displayed in EUR.

Shipping costs are calculated separately during checkout unless otherwise stated.

We reserve the right to change prices at any time before an order is placed.

  1. Orders

After placing an order, you will receive an order confirmation by email.

We reserve the right to refuse or cancel an order in exceptional circumstances, including pricing errors, suspected fraud or product unavailability. If payment has already been made, it will be refunded in full.

  1. Payment

We accept the payment methods displayed during checkout.

Orders are processed after successful payment authorization.

  1. Shipping

Please refer to our Shipping & Delivery Policy for information about shipping methods, delivery times and tracking.

  1. Returns

Please refer to our Returns & Refund Policy for information regarding returns and refunds.

  1. Defective products

If you receive a damaged or defective product, please contact us as soon as possible with photographs of the issue. We will work with you to resolve the matter promptly.

  1. Intellectual Property

All content on this website, including photographs, logos, product descriptions and designs, is the property of Alterhour or its licensors and may not be copied or used without permission.

  1. Governing Law

These Terms & Conditions are governed by the laws applicable to the seller’s registered business entity.